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What is the KAIKOcare Shipping Policy?

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. After receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping

Free shipping to countries inside the European Union.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
At this time, we do not ship to countries outside the European Union. However, if you really want to buy some of our products, you can contact us via email: info@kaikocare.com where we can arrange to send the product where you cover the price of shipping the product yourself. International orders do not include duties or taxes. Fees will be due upon receipt.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@kaikocare.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.
We want our customers to be happy. So if for any reason you are not satisfied with your purchase from kaikocare.com and wish to return it for a refund, we accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@kaikocare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@kaikocare.com.

Contact us

Our Customer Experience team are available to chat every day 8:00 - 16:00 AEST, or send us an email and we’ll get back to you shortly.

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You get free shipping with all our products.

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