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What is the KAIKOcare returns policy?

Remote contracts allow consumers to notify the company within 14 days via that they are withdrawing from the contract without having to give a reason for their decision.

The return submission deadline starts one day after the date the customer took over the item.

KAiKOcare will only accept a return, exchange or refund if the products are returned in their original packaging and condition. No refund will be accepted for products that have been opened or are returned damaged.

In addition to the returned product in the original packaging, the customer who withdraws from the contract must enclose an invoice and a completed complaint form (click on the link).

The consumer must return the goods to the company in 14 days after the notification of withdrawal from the order has been sent. The consumer returns the goods to the address: KAIAN d.o.o., Volfova ulica 16, 1230 Domzale, Slovenia. All shipping costs for returns are the responsibility of the customer and are non-refundable. Returned shipments with a ransom will not be accepted and will be rejected.

The item must be returned to the seller unused, undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics and functioning of the goods. When returning the goods, the consumer must also send an invoice for the goods, personal data and the transaction account to which he wishes to receive the returned payment. Refunds will be made within 14 days of receipt of notice of withdrawal.

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