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How can I cancel my order?

All cancellation requests are reviewed individually. Email our team at info@kaikocare.com as soon as possible with ‘cancel order’ in the subject line. If the order has not been submitted to our warehouse then we may be able to process your request, however if your order has been dispatched or you have not notified our team with enough time or information, then we will be unable to process your request.

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Our Customer Experience team are available to chat every day 8:00 - 16:00 AEST, or send us an email and we’ll get back to you shortly.

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