Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. After receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping

Free shipping to countries inside the European Union.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
At this time, we do not ship to countries outside the European Union. However, if you really want to buy some of our products, you can contact us via email: info@kaikocare.com where we can arrange to send the product where you cover the price of shipping the product yourself. International orders do not include duties or taxes. Fees will be due upon receipt.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@kaikocare.com with your name and order number, and we will look into it for you.

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Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.
We want our customers to be happy. So if for any reason you are not satisfied with your purchase from kaikocare.com and wish to return it for a refund, we accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@kaikocare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@kaikocare.com.

Remote contracts allow consumers to notify the company within 14 days via info@kaikocare.com that they are withdrawing from the contract without having to give a reason for their decision.

The return submission deadline starts one day after the date the customer took over the item.

KAiKOcare will only accept a return, exchange or refund if the products are returned in their original packaging and condition. No refund will be accepted for products that have been opened or are returned damaged.

In addition to the returned product in the original packaging, the customer who withdraws from the contract must enclose an invoice and a completed complaint form (click on the link).

The consumer must return the goods to the company in 14 days after the notification of withdrawal from the order has been sent. The consumer returns the goods to the address: KAIAN d.o.o., Volfova ulica 16, 1230 Domzale, Slovenia. All shipping costs for returns are the responsibility of the customer and are non-refundable. Returned shipments with a ransom will not be accepted and will be rejected.

The item must be returned to the seller unused, undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics and functioning of the goods. When returning the goods, the consumer must also send an invoice for the goods, personal data and the transaction account to which he wishes to receive the returned payment. Refunds will be made within 14 days of receipt of notice of withdrawal.