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Shipping & Returns

Shipping & Returns

What is the KAIKOcare Shipping Policy?

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. After receiving your order ...

What is the KAIKOcare Returns Policy?

Remote contracts allow consumers to notify the company within 14 days via info@kaikocare.com that they are withdrawing from the contract with...

How do I track my order?

You can initially track your order using the tracking number and link provided to you in your shipping confirmation email. If for any reason, this is not working or you’re having trouble finding these details, please contact our team at info@kaikocare.com.

Can I change my shipping address after my order has been dispatched?

Unfortunately not, as soon as your order has left our warehouse we are unable to change any of the details. Always be sure to triple check your order details and notify our customer service team at info@kaikocare.com as soon as you realise something is incorrect. KAiKOcare will not be liable for orders missing due to incorrect or incomplete address details.

How long will my order take to arrive?

Delivery time usually takes up to 5 working days. When we receive and process your order, you will be notified on your email address. If you have not received the message in 1-2 days, please contact us on info@kaikocare.com.

How much does shipping cost?

We offer free tracked shipping on the majority of orders shipped from our store. The cost of shipping is calculated at checkout.

Who delivers our packages?

Our packages are delivered by the GLS delivery service.

Contact us

Our Customer Experience team are available to chat every day 8:00 - 16:00 AEST, or send us an email and we’ll get back to you shortly.

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You get free shipping with all our products.

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