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What are the payment options?

We accept the following payment methods: Credit card or PayPal.

Can I use the KAiKOcare facial cleanser with serums and creams?

Yes, you can. Using beauty products in combination with KAiKOcare facial cleanser provides superior results.

How do I clean my device?

After finishing your skincare routine, rinse your Kaiko care device under lukewarm water and place it on a stand to dry.

Can you use a silicone face brush everyday?

It Depends On Your Skin Type If your skin is not sensitive I would suggest starting with once a week, and working your way up to twice a week, then every other day. Since the brush exfoliates while it cleanses 1 or 2 weeks a day is enough to enjoy its beauty benefits.

Does the product have a warranty?

Of course. The product has a 1-year warranty from the date of purchase, with the original invoice.

How do I track my order?

You can initially track your order using the tracking number and link provided to you in your shipping confirmation email. If for any reason, this is not working or you’re having trouble finding these details, please contact our team at

How long will my order take to arrive?

Delivery time usually takes up to 5 working days. When we receive and process your order, you will be notified on your email address. If you have not received the message in 1-2 days, please contact us on

Contact us

Our Customer Experience team are available to chat every day 8:00 - 16:00 AEST, or send us an email and we’ll get back to you shortly.


You get free shipping with all our products.