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General FAQ

Can I boil my KAiKOcare facial cleanser device?

We do not recommend boiling your KAiKOcare facial cleanser device, as this may damage it.

Can I leave my KAiKOcare facial cleanser device outdoors under the sun?

We do not recommend leaving your KAiKOcare facial cleanser device outdoors under the sun, as this may damage it.

Which facial cleansers can be used with theKAiKOcare facial cleanser?

You can use any facial cleanser with the KAiKOcare facial cleanser, but to keep your device in optimal condition, avoid using clay-based, silicone-based or grainy cleansers as they may damage the silicone touch-points.

Can I use the KAiKOcare facial cleanser with serums and creams?

Yes, you can. Using beauty products in combination with KAiKOcare facial cleanser provides superior results.

Can I use the KAiKOcare facial cleanser if I have acne, eczema or other skin conditions?

We suggest that anyone who suffers from a serious skin condition should consult their dermatologist before using the device.

Can I use the KAiKOcare facial cleanser if I've had a cosmetic procedure such as Botox or hyaluronic acid treatments?

We recommend you consult your physician or skincare professional before use.

Can I use the KAiKOcare facial cleanser around the eye area?

Yes, the KAiKOcare facial cleanser is safe to be used under the eyes to help reduce dark circles and puffiness. We’d recommend lowering the frequency and gliding KAiKOcare facial cleanser smooth on the specific area but without pressing too much on the skin.

What do I get in the box?

The box includes a kaikocare facial cleanser, a charging station, a charging cable and instructions for use.

How often should I charge my KAiKOcare facial cleanser device?

Battery life varies by product, but generally you should charge your KAiKOcare facial cleanser device only when the LED indicator begins flashing to tell you that the battery is running low. The battery lasts up to 80 uses per full charge.

How do I charge my KAiKOcare facial cleanser?

Easy! You place your KAiKOcare facial cleanser on the charger and wait. The device is charged when the light on the product stops blinking.

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Our Customer Experience team are available to chat every day 8:00 - 16:00 AEST, or send us an email and we’ll get back to you shortly.

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