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Billing & Payments

Billing & Payments

Can I edit or cancel my order?

We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact help@kaikocare.com with the subject ‘cancel’ and your order details as soon as possible.

Why was my card declined?

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

What are the payment options?

We accept the following payment methods: Credit card or PayPal.

Contact us

Our Customer Experience team are available to chat every day 8:00 - 16:00 AEST, or send us an email and we’ll get back to you shortly.

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